Frequently Asked Questions

At Crafty Charms, the complete satisfaction of our customers is always top priority. Check out some of our frequently asked questions below, and feel free to get in touch if you need additional information.

Do you sell customisable keyrings?

Yes, all keyrings are customisable, just contact us with your name, email, order and special request, and we'll be happy to make a completely personalised order for you. We also have pre-made themes, and all keyrings are available A-Z.

What are the payment options?

We accept payment via PayPal or Stripe, as well as through Facebook and Instagram if you first message us. We have more information about this in our payment info page.

Where can I find your socials? 

We have plenty of accounts which are linked in our socials page, but out main socials are Instagram and TikTok. If you need our account @s or usernames, they are also in our socials information page. 

How long will it take for my order to arrive?

It really depends on your order (whether it was pre-ordered, a pre-made design or a custom order) and your location, but we expect that it should take from 2-14 days until delivery. We have more information in our shipping info page.